Disability Rights Washington (DRW) seeks an Investigator to uncover and stop possible financial exploitation and other forms of abuse.

People with disabilities, African American, Black, Indigenous, and people of color, and those from other oppressed groups and all protected classes are strongly encouraged to apply. Disability Rights Washington looks forward to reviewing all applicants.

All employees are expected to participate in DRW’s race equity work.

This position will be based in our Spokane office, but remote work the entire week is typical due to current COVID protocols. Once current COVID protocols are lifted, remote work will likely continue for much of the work week.

REASONABLE ACCOMMODATION AVAILABILITY

DRW is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees. Applicants for DRW employment seeking reasonable accommodations for the application process should contact the HR & IT Manager by calling (800) 562-2702 or by emailing info@dr-wa.org.  

JOB OVERVIEW

Disability Rights Washington seeks an investigator in its Rights Investigation and Accountability program. The job includes an extensive examination of whether people in formal “helping” positions respect, protect, and facilitate the expressed interests of the people they support. The program’s primary focus is on whether people who receive Social Security benefits are being financially exploited, neglected, or abused by the people assigned to manage their funds.

Currently, investigators conduct their investigations remotely via phone and computer due to concerns about COVID-19. Once it is safe, investigations will revert to their typical form in which the investigator will travel across Washington to meet with people in their homes or the facilities in which they reside. The investigator will ask them about how well their rights are respected and protected by the professionals supporting them. The investigator will also meet with the people who manage the money of those people with disabilities and thoroughly review their financial records for accuracy, appropriate use of funds, and compliance of expectations set by the U.S. Social Security Administration.

The investigator will be responsible for conducting detailed investigations and reporting findings in a clear manner. The investigator will compile and document pertinent information, report the information in a standardized format, and submit that report and their investigative conclusions to the U.S. Social Security Administration. The investigator’s records will inform subsequent advocacy carried out by the U.S. Social Security Administration, our Rights Investigation and Accountability program, or one of Disability Rights Washington’s other programs to address any suspected financial exploitation, neglect, abuse, or civil rights violations.  The investigator will also assist individuals they meet with to become better self-advocates by providing them with information about their rights and methods for enforcing those rights.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Advocacy

  • Advocate to address rights violations and to protect people with disabilities from abuse and/or neglect

Investigation

  • Travel to meet with people in their homes or the facilities in which they reside to complete representative payee reviews
  • Conduct monitoring visits of facilities
  • Maintain Social Security Administration clearance and suitability status
  • Willing to work occasional evenings and weekends due to travel
  • Conduct investigations into abuse, neglect, financial exploitation, and rights violations
  • Document investigations using a combination of standardized forms, written narratives, and financial worksheets
  • Cross-check financial statements, ledgers, and other financial documents and identify inaccuracies
  • Perform other fact-finding duties related to the work of the program
  • Collect accurate and sufficient information regarding complaint allegations, as well as relevant written policies, regulations, directives, and client record information
  • Interview representative payees, beneficiaries, witnesses, and other involved parties as necessary to ascertain facts and complete documentation
  • Willingness to become knowledgeable about local and statewide resources

Records Management

  • Maintain case progression in Social Security Administration’s computerized Representative Payee Monitoring Tool (RPMT)
  • Maintain strict confidentiality and follow destruction of personally identifying information protocols

TIMELY PAPERWORK AND REPORTING

  • Submit all required reports, timesheets, and other documentation in an accurate and timely manner

WORK CONDITIONS

  • Work in an office environment and remotely. Also has extensive local and statewide work-related travel to meet with people in their own homes and offices.
  • The Investigator works a standard workweek, 9:00 a.m. – 4:30 p.m. (unless an alternative schedule is approved), but must be willing to work evenings, weekends, or extended hours when necessary.

WORKLOAD MONITORING

  • Maintain a reasonably ambitious workload and keep their immediate supervisor informed when there is insufficient work to perform and when there is a risk that work won’t be completed on a timely basis.

REQUIREMENTS

Education/Experience

  • Whether demonstrated through formal education or lived experience, the candidate must have the skills necessary to perform the job. These positions have been filled by people with bachelors, masters, and juris doctorate degrees, but Disability Rights Washington is enthusiastic about considering anyone with the right skills and believes a degree is not necessary for this position.
  • An investigator should have demonstrated experiences that will help them:
    • manage and review large volumes of written documentation, especially financial documentation; and
    • have computer literacy for document reviewing, recording findings, and communication with others; and
    • interview people you have never met before in various settings.
    • Many of the people being interviewed may have disabilities that impact their ability to communicate or process information, and it is important to have experience in communicating and building a rapport with people who have various communication styles and ways of processing information.
    • The interviews often take place in a variety of locations ranging from offices to personal homes, and it is helpful to have experience navigating the respect and safety issues involved with both.

Transportation

  • Given the investigations occur in communities all over the state, the investigator must be able to get to various locations around the state, many of which are not served by public transportation and some of which may not have access to taxi or ride-hailing services.

ABOUT DISABILITY RIGHTS WASHINGTON (DRW)

DRW is an equal opportunity employer. We value a diverse workforce and an inclusive culture. DRW encourages applications from all qualified individuals, including individuals of all races, colors, religions, genders, sexual orientations, gender identities or expressions, ages, national origins, marital statuses, disabilities, and veteran status backgrounds.

DRW is a private nonprofit organization that advances the dignity, equality, and self-determination of people with disabilities. We work to pursue justice on matters related to human and legal rights. We are designated by the governor as the independent federally mandated protection and advocacy system for Washington State. As such, DRW promotes, expands, and protects the human and civil rights of people with disabilities.

For information about us, please visit:  http://www.disabilityrightswa.org/.

TO APPLY

Please fill out the online application below and include a cover letter, resume, and three contacts for employment verification. You may also mail your application to: Disability Rights Washington, 315 Fifth Avenue South, Suite 850, Seattle, WA 98104 Attn: Jodi Rose. Reasonable accommodations for any portion of the application or interview process are available upon request.

Submissions will be reviewed on a rolling basis and will be accepted until the position is filled.

  • Position Title: Investigator
  • Company Name: Disability Rights Washington (DRW)
  • Posted: March 11, 2022
  • Education and Experience required: Document review and/or interview skills to conduct investigations, see full description for more detail.
  • Job Category: Program
  • Job Type: Full-time, Non-Exempt
  • Salary: This is considered an entry level position for someone who has less than 1 year or no work experience in an equivalent position. The salary for this entry level position is $50,332. For purposes of illustration a successful applicant with one year of equivalent work experience would start at $51,842 while a successful applicant with five years of equivalent work experience would start at $57,784.  An example of equivalent experience would be someone who has worked for one of the 50+ entities that operate a Protection and Advocacy for Beneficiaries with Representative Payees (PABRP) program throughout the country.  A successful candidate from such a program would receive a $2,500 signing bonus and help with moving expenses.
  • DRW offers a generous benefits package including a 35 hour work week, employer paid Medical, Dental, and Vision Insurance, Long Term Disability and Life Insurance, Health and Dependent Care Spending Accounts, 401k with 5% employer contribution, Paid Parental Leave, Paid Holiday, Vacation and Sick leave, Employee Assistance Program, Costco Membership, transit benefit, and more!

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        Thank you for your interest in the open position. We are in the process of reviewing resumes and will be in touch should an interview be desired. If you don’t hear back from us regarding an interview, thank you for your interest!

        Disability Rights Washington