Disability Rights Washington, Washington ADAPT West and Transit Riders Union Co-release New Report “Fostering Independence & Community Integration: Policy Goals for the New Access Paratransit Contract”

Full PDF report here: Fostering Independence & Community Integration Policy 

Full DOCX report here: Fostering Independence Community Integration Policy

Disability Rights Washington (DRW), Washington ADAPT West, and the Transit Riders Union have co-released a new report today regarding the poor quality of the paratransit services in King County for riders with disabilities who cannot use fixed route buses.

These services, known as “Access,” are delivered by private contractors, and have been widely criticized over the years by riders as well as King County’s own Auditor’s office. Paratransit services are essential for many people with disabilities to get out and do the things they need and want to do in the community, including working, going to healthcare appointments, shopping, learning, socializing, etc.

Metro now has an opportunity with a new paratransit contract to remedy many of these issues. This report discusses why the new contract should include more stringent standards, oversight and enforcement.

The report includes personal stories from five Access riders who live throughout King County and are available for interview.


The Seattle Times: After years of complaints, Metro hires a new contractor for its Access paratransit service