- Disability Rights Washington - https://www.disabilityrightswa.org -

Grievance Procedure

If you have questions about this procedure or need help completing the grievance form, contact the Grievance Administrator at 206-324-1521 or toll free at 800-562-2702.

Introduction

Disability Rights Washington (DRW) is committed to providing quality services to individuals with disabilities in Washington State. Occasionally individuals will not be satisfied with the services that DRW provides or by DRW’s denial of services. If you are not satisfied, please use this procedure to inform DRW.[1] [1]

Who Can File a Grievance?

Individuals with disabilities who are eligible for DRW’s services and family members or representatives of such individuals can file a grievance with DRW if dissatisfied with:

  1. DRW’s provision of services; or
  2. DRW’s denial of services; or
  3. DRW’s fulfillment of the assurances in its federal mandates and set forth in this hyperlinked document, entitled “Assurances.” [2]

GRIEVANCE PROCEDURE

A. STEP 1:  Contact Staff (optional)

B. STEP 2: File a Grievance with the Director of Advocacy

C. STEP 3: Appeal to the Chairperson of the Board or His/Her Designee

Chairperson of the DRW Board

Disability Rights Washington

315 5th Avenue South, Suite 850

Seattle, WA 98104

D. Timeline Exceptions

If DRW staff fail to meet any of these timelines, you can skip to the next step.  If you do not file your grievance within the timelines in the procedure, the grievance will be dropped.  If you miss a timeline, you can contact the Director of Advocacy to ask that the grievance process be continued.

E. Where to file

Please send all written grievances and appeals to:

Grievance Administration

Disability Rights Washington

315 5th Avenue South, Suite 850

Seattle, WA 98104

or email: info@dr-wa.org [3]

Filing this grievance does not prevent you from filing any other claim or complaint that you may have. 


[1] [5] Federal laws require that DRW establish a grievance procedure for DRW clients or prospective clients to assure that individuals have full access to DRW.  42 U.S.C. § 10805(a)(9) (PAIMI Act); 42 U.S.C. § 15043(a)(2)(E) (PADD Act); 29 U.S.C. § 794e(f)(6) (PAIR Act); 42 C.F.R. § 51.25.  Additionally, the PAIMI Act requires that DRW establish a grievance procedure for individuals who have received or are receiving mental health services, family members of such individuals, or representatives of such individuals or family members to assure DRW is operating in compliance with its mandate.  42 U.S.C. § 10805(a)(9) (PAIMI Act).  This grievance procedure is intended to meet these purposes.