Report Hammers New York State Nursing Home

empty wheelchair in hall of a hospital

by Andy Jones
July 20, 2017

Resident A is a resident at the Niagara Rehabilitation and Nursing Center, an upstate New York nursing facility. For months, she has been seeking to move to a more integrated setting, but her staff members are largely unfamiliar with common Medicaid programs to assist her.

At the facility, she is being abused. Staff workers allegedly sometimes wait weeks to change her bed sheets, often waiting until she soils them.

Her meals sometimes consist of fish, to which she is allergic. Her power wheelchair is broken. She has been allegedly waiting for an appointment with a urologist for five months. Her doctor prescribed her antidepressants, despite not properly evaluating her.

Resident A is a patient interviewed by Disability Rights New York, for a new report, released July 12, accusing the Center of violating a range of federal regulations.

Upon receiving complaints in November 2016, DRNY investigators examined the facility on three occasions. The first time they went, they were denied access to speak to the Center’s residents. The second time, they were prevented from speaking with staff. 

Many of the problems identified in regard to Resident A, as she is identified in the report, are representative of the concerns of other people living at the facility, which holds up to 160 residents. 

“NRNC provides substandard care to its residents, all of whom are individuals with disabilities” the report states. “The substandard care also results in many of residents, who may be capable of living in a more independent environment, remaining institutionalized.

“Residents are not provided adequate daily living assistance or medical care by staff. Residents are verbally admonished when they attempt to self-assist and are prevented from seeking medical care outside the facility.”

The full 14-page Investigation Report can be read here [PDF].

Disability Rights Washington and the Disability Rights New York are the designated protection and advocacy agencies in Washington and Utah, respectively, and are members of the National Disability Rights Network.