Complaint Resolution Unit (CRU) [PDF]


The Washington State Department of Social and Health Services (DSHS), Residential Care Services (RCS), Complaint Resolution Unit (CRU) hotline, 1-800-562-6078, accepts calls from the public about nursing homes, assisted living facilities, adult family homes, institutions for persons with intellectual disabilities, and certified supported living settings. This fact sheet [PDF] provides an overview of the investigative process, investigation reports and additional resources.

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