7. Right to voice concerns and be heard

A patient has the right to file a complaint regarding his or her care and treatment in the hospital. A patient can also have another person, called a representative, file a complaint on his or her behalf. A designated staff person must review each patient complaint. No patient should face retaliation, harassment, or the denial of care because he or she, or a family member, filed a complaint. For more on filing a complaint, see Section II.

Go to the next page:  8. Rights relating to treatment and care.

Go to Section II:  What a patient can do when rights are taken away.

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