7. Right to voice concerns and be heard
A patient has the right to file a complaint regarding his or her care and treatment in the hospital. A patient can also have another person, called a representative, file a complaint on his or her behalf. A designated staff person must review each patient complaint. No patient should face retaliation, harassment, or the denial of care because he or she, or a family member, filed a complaint. For more on filing a complaint, see Section II.